Privacy Policy

Privacy Policy

Introduction

Welcome to https://body-shop-turnaround-time.collision-talk.com (referred to as “our website” or “we,” “us,” or “the Company”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy outlines how we handle the personal data of our visitors and users in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connecticut Transparence and Accountability in Data Processing Act (CTDPAA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our website, including but not limited to:

  1. Our online applications and services.
  2. All content and features available on our websites.
  3. Interactions between users and our platform, whether through authorized user accounts or general browsing.
  4. Communications initiated by us, such as newsletters, emails, telephone calls, or text messages (SMS).

However, please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions when:

  1. You create an account and use our applications and services.
  2. You visit or navigate any of our websites linked to this policy.
  3. You engage with us through emails, calls, or text messages for informational or marketing purposes.

Personal Data Collection

We collect various types of personal data (referred to as “Personal Data” or “your information”) to enhance your experience and provide tailored services. The categories of Personal Data we gather include:

  1. Account Information: Details required to create and manage user accounts, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Credit card numbers, payment history, billing addresses, and other financial data necessary for processing transactions.
  3. Financial Information: Banking details or other financial records associated with purchases or refunds.
  4. Purchase Information: Product/service orders, order history, and purchase preferences.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to recognize your device and provide personalized services.
  6. Location Data: Geographic location information provided by your browser or device for location-based services.
  7. Feedback: Comments, reviews, and responses you submit to us, which can include personal details.
  8. Social Media Information: Data from social media platforms when you interact with our content or use login credentials to access our services via these platforms.
  9. Product Information: Details about products you view, purchase, or rate on our website.

We collect this data through various means:

  • User input forms and profiles.
  • Automated technologies like cookies and tracking pixels.
  • Interactions with our customer support team.
  • Third parties who provide us with aggregated or de-identified data for marketing and analytics purposes.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our platform, enabling features like secure login, account management, and session persistence.
  • Preference Cookies: We use these to remember your preferences, such as language settings or display options, to provide a personalized experience.
  • Analytics Cookies: These track user behavior on our website to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie preferences.

Retention and Deletion

We retain Personal Data only for as long as necessary to fulfill the purposes specified in this policy or as required by law. Once the purpose for data retention is no longer applicable, we delete or anonymize your data to ensure it is no longer identifiable.

Security Measures

We implement robust security measures to protect your Personal Data:

  • Encryption of data at rest and in transit to safeguard against unauthorized access.
  • Engagement of secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit Personal Data from children under the age of 18. If we discover that we have collected such data, we will take steps to delete it promptly and notify affected parents or guardians.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:

  • Access to and request a copy of your personal information held by us.
  • Rectification (correction) of any inaccurate or incomplete data.
  • Erasure (deletion) or the right to be forgotten, subject to legal exceptions.
  • Restriction on processing your data under certain circumstances.
  • Right to portability, allowing you to receive your personal data in a structured, commonly used format.
  • Right to object to or opt out of data processing activities for marketing and profiling purposes.
  • Non-discrimination for exercising your privacy rights.

To exercise these rights or to file an appeal/complaint regarding our handling of your data, please contact our Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post a notice on our website if there are significant changes, and we encourage you to review this policy periodically.

Contact Information

For any questions regarding privacy, data-related inquiries, unsubscribe requests, or feedback, please contact us:

Email: [email protected]
Address: [Privacy Team Address] (as provided in our legal documentation)